(To be read in the Comic Book Guy voice). (Re the failure of a login link on a retail site to look and feel correct – the response ).
Wow. We are sorry? You have multiple personality disorder? Weasel words, and rather rude ones at that, if you’re not actually suffering from a really awkward and debilitating mental disorder, in which case props for keeping the job. Or possibly you’re royalty, in which case it must a drag you’re having to slum it in a customer support job. Or possibly you did confer with another employee… at 1:52 in the morning.
Properly designed websites indicate when there’s a clickable field by switching from the ordinary cursor to a ‘little hand’. This doesn’t happen on your site. I scrolled over and clicked the red type a couple of times but I must not have been in EXACTLY the right location when I did. Your communiqué did direct me to a fix, and for that I thank you.
Please tell me that the “royal you” won’t just NOTE my ire (I thought I would blow a head valve at the use of the word ‘note’), but that you are going to COMMUNICATE it to somebody who can fix the website. Using Chrome on a Mac, the clickability of that link is not obvious and that is both a sales AND customer support issue since it helps the site shed money and makes irritable individuals like me contact customer support.
Now, rewrite that email so it’s not a passive-aggressive little screed and explain to me where you are on the planet that sending a customer an email at 1:52 in the morning is okay/normal, and why you’re working for a company that makes you do that. If you’re sending the email from a secret lair in orbit, cool.