There was a little colour printout of a teddy bear with a heart, which was the only evidence that somebody thought of me on Valentine’s.  Yesterday was very interesting and challenging.  I learned some interesting things and have had a chance to think about them. Everybody wants to make sure customer service is excellent, and that’s my base line belief.  Some of us are better at gauging what customers want than others, and you can all take from that what you like.

Anyway, there’s some Washingtonians and Californians in the office today and so I making more biscotti.  Once they take food from your hand you own them.

But sometimes they just like you for who you are.