So once upon a time I had a customer. A nice one. Polite, friendly, helpful.
He needed a replacement unit for a customer, we couldn’t ship.
So the customer’s customers, a married couple, got their litigation on; lawyer’s letter, ugly words exchanged on the phone, BBB threats, I will ruin your reputation, full court press.
Unit FINALLY ships & gets installed. Customer goes to homeowner getting paperwork signed off and she purrs at him (this the woman who hired a lawyer to sue him) “Wanna go for dinner, my husband’s out of town!”
As I said to the customer, from lawsuit to linguine in one fell swoop. His comment “I’ve taken one for the team plenty, but I’ve never done THAT.”
We were both howling, it was so funny. And even funnier because this is an awesome guy, nobody ever LESS deserved to be sued.