When Katie and I got off the ferry last night, we noticed a great deal of unsalted/unsanded snow on the roads. The highway was white with snow; the traction was miserable; I saw three cars in the ditch between Tsawassen and home; a Pacific Coach lines bus tried to kill me at the intersection of the highway and Ladner Trunk Road (as Katie will be only too motivated to confirm, and which I responded to appropriately when the bus cleared my driver’s side mirror by four inches at best) which was also the first place we saw a salt truck; we didn’t see another truck until Fraser and Marine, and didn’t see another one after that.
It snowed another two to three inches worth, and then around 8 am this morning it started snowing again, huge flakes that are falling like rain on tranquillizers.
What happens when customer service interactions go so wrong they go right.
